Return Policy

Return policy – ​​Truly Me Jewelry Design (HEWE Design AB)

We at Truly Me Jewelry Design want you to feel confident with your purchase. Below you will find information about cancellation rights, returns and complaints when shopping through our webshop.

Right of withdrawal

As a customer, you have the right, according to the Distance Contracts Act, to cancel your purchase within 14 days from the day you received your order.

To exercise the right of withdrawal, the product must be:

  • Unused
  • In original condition
  • Returned in original packaging (if possible)

How to return or exchange a product/jewelry

If you would like to return or exchange an item, please send the item/jewelry to:

Truly Me / HEWE Design AB
Scheelegatan 40B
112 28 Stockholm

State:

  • Your order number
  • Which product is the return for?
  • When exchanging, please specify which product/size you want to exchange to.

Return shipping

  • The customer is responsible for return shipping if the return applies to a right of withdrawal.
  • We recommend that the return be sent with tracking.
  • Truly Me Jewelry Design is not responsible for returns that are lost in transit.

Refund

Once we have received and approved the return, a refund will be made within 14 days via the same payment method used for the purchase.

We reserve the right to make deductions for any loss in value if the product has been handled more than necessary.

Complaints

If your item is defective or incorrect, you have the right to complain within 1 year. Does not apply in the event of wear and tear or negligence.

Contact us at:
info@trulyme.se

Please attach:

  • Order number
  • Pictures of the error
  • Description of the problem

If the complaint is approved, we will cover return shipping and replace the item or refund the purchase.

Unclaimed packages

For packages that are not picked up and returned to us, a fee of SEK 85 will be charged to cover shipping and handling costs.

Contact details

HEWE Design AB
Truly Me Jewelry Design
Scheelegatan 40B
112 28 Stockholm

Email: info@trulyme.se
Organization number: 556976-8921