Privacy Policy (GDPR)

Privacy policy - Truly Me Jewelry Design (HEWE Design AB)

1. General

HEWE Design AB (“Truly Me Jewelry Design”, “we”, “us”) values ​​your privacy. This privacy policy explains how we collect, use and protect your personal information when you shop in our webshop or contact us.

We process personal data in accordance with the General Data Protection Regulation (GDPR) .

Data controller:
HEWE Design AB
Scheelegatan 40B
112 28 Stockholm

Email: info@trulyme.se
Organization number: 556976-8921

2. What personal data we collect

We may collect the following information:

When ordering:

  • Name
  • Address
  • Phone number
  • Email address
  • Purchase history

When contacting customer service:

  • Name
  • Contact details
  • Case history

When using the website:

  • IP address
  • Browser information
  • Cookies (see cookie policy)

3. Why we process your data

We process personal data to:

  • Manage orders
  • Deliver products
  • Manage payments
  • Provide customer support
  • Fulfill legal obligations (Accounting Act)
  • Prevent fraud
  • Improve customer experience

4. Legal basis for processing

We process your personal data based on:

Agreement
To be able to complete your purchase.

Legal obligation
To comply with legal requirements such as the Accounting Act.

Legitimate interest
For customer service and improvement of our services.

Consent
For example, for newsletters.

5. How long we store data

We store your data for as long as necessary for the purpose:

  • Order information: up to 7 years (Accounting Act)
  • Customer service issues: typically up to 24 months
  • Newsletter: until you unsubscribe

6. Sharing of personal data

We only share data with third parties when necessary:

Payment providers
For example, Klarna or Stripe for payment processing.

Shipping company
To deliver your order.

IT suppliers
Webshop platform and operating providers.

All partners process data according to personal data processing agreements.

We never sell your personal information.

7. Your rights

According to GDPR, you have the right to:

  • Get information about your data (register extract)
  • Request correction
  • Request deletion ("right to be forgotten")
  • Request restriction of processing
  • Object to processing

Please contact us via email to exercise your rights.

8. Security

We take technical and organizational security measures to protect your personal data against:

  • Unauthorized access
  • Loss
  • Abuse
  • Change

9. Cookies

We use cookies to improve functionality and user experience.

More information can be found in our cookie policy.

10. Changes to the policy

We reserve the right to update this policy. The latest version is always available on our website.

11. Complaints

If you believe that we are processing your data incorrectly, you can contact us.

You also have the right to submit a complaint to:

The Swedish Privacy Agency (IMY)
www.imy.se

12. Contact

For questions about personal data, please contact:

HEWE Design AB
Truly Me Jewelry Design

Email: info@trulyme.se