Integrity Policy (GDPR)
At Truly Me Jewelry Design, you can feel safe when you shop as a customer. Your personal integrity is important to us and we are actively working to ensure that your personal information is protected.

(“Truly Me Jewelry Design / vi”) intends to process all personal data in accordance with applicable law, internal guidelines and data protection rules. We use only our customers’ personal data in our own business and we never sell personal data to other companies without your permission. Below you can read our Privacy Policy, which describes what rights you have, and how we collect, manage, use and protect your personal information in connection with ordering, service, and other contact such as visiting the trulyme.com website.

What personal data we treat and why

We collect and process personal information about you when using your services such as making a purchase, visiting our website, contacting our customer service or otherwise contacting Truly Me Jewelry Design. Personal data is information used to identify a person. Our collection and processing of personal data is mainly done to fulfill our obligations to you as a customer for managing orders, billing, providing customer support, managing customer accounts, handling complaints and returns, fulfilling delivery and warranty issues, as well as providing delivery and payment methods. We also use the information to analyze and evaluate the risk of users to prevent fraud or inappropriate use of our services, and to comply with applicable laws, such as accounting laws. Collected data can also be used to develop our services and products as well as for marketing purposes to provide relevant offers.

When you place an order in our online store, we save information such as name, address, social security number, phone number, e-mail address, customer number, IP address, shipping details and payment information. All personal information you provide to us is handled by HEWE Design AB, ie Truly Me staff. In order to fulfill our commitments to you as a customer, we can also convey your information with our partners, such as payment service provider and logistics company (PostNord). In case of payment by invoice or partial payment, you also indicate your social security number or organization number to our partner Klarna who uses the information to assess your credit rating. Once Klarna has approved your invoice, we will have access to the data to manage and manage the orders and simplify future orders.
Klarnas data protection policy.

If delivery is from an external party (such as PostNord), information such as name, social security number, shipping address, phone and ordered products may be forwarded to our suppliers.

If you have created an account with login on our webpage, we will save your contact information, order history, credit balance, discount offers, product reviews, products in your wish list and bonus points. If you subscribe to our newsletter and / or text message, by giving your consent to this in our online store or by requesting this via the form on our website, we will use your name, phone number and email address to market our products. via email and / or SMS. You can unsubscribe from sending SMS or e-mail by sending the stop code specified in the SMS message or clicking the link to unsubscribe from the newsletter. If you subscribe to our newsletter, we will save your order history with our partner, Rule Communication and MailChimp, as well as saving information about the offers you have been interested in after reading and clicking on any link in the newsletter as well as the pages you visit on our website. We can also provide customized online advertising via MailChimp to subscribe to the newsletter. MailChimp Privacy Policy.

To send relevant offers, we may sometimes use profile data from the Google Analytics tool that automatically collects and analyzes IP addresses, purchase history, and web browsing on our site. We use this to develop our services as well as promote products that we believe you are interested in. Data from Google Analytics and Google Search Console is saved for 26 months. If you do not want Google Analytics to save your information, you can use the “Opt-out” extension to your browser:
Google Analytics “Opt-out” extension. Google Analytics Privacy Policy.

In some cases, we may transfer your personal data to authorities if we are required by law to disclose the information. We may also disclose personal information to other recipients and parties such as court and counterparty in connection with a dispute. This in order to satisfy our interest in establishing and defending our legal claims. When selling all or part of the business or at a merger, personal data can be shared with advisors and potential buyers. We may share personal data with other selected companies than those listed above if necessary to meet security, handle product complaints and warranties, detect and prevent fraud or resolve technical issues.

We use cookies on our website. When you visit Truly Me Jewelry Design, we save information about what you click, what you put in the shopping cart and what products you order. If your browser is set to allow cookies, we understand that you consent to placing cookies on your computer. You can change this by not allowing cookies in the browser.

How long do we store information about you?

If you agree to a purchase, your details will be saved for further notice or you will be asked to terminate your account or delete the information. You can unsubscribe at any time as a customer. Truly Me Jewelry Design stores your personal information as long as it is required to fulfill the purpose for which they were collected and to provide you with good customer service. If you have placed an order, requested a quote or created an account with Truly Me Jewelry Desing with login, your personal data will be stored in our database. The data will be saved as long as you agree to it. You can unsubscribe at any time as a customer. Personal data related to orders in our financial system are stored for at least 7 years according to the Accounting Act. However, your personal information may be stored for an extended period of time, if necessary due to statutory requirements or to monitor the legal interests of Truly Me Jewelry Designs. We never save data longer than permitted by applicable privacy laws. If you wish to terminate your account or delete your information, it may take up to 30 days for this to take effect.

Your rights

As regards the processing of your personal data, you have a number of rights under the Data Protection Act. We handle your personal information to the extent necessary to comply with legal rights.

You are entitled to access your personal information. You can when you want to request confirmation if we process personal information about you. Once a calendar year, you can apply for a written excerpt on the information and the purpose for which we have registered these data by means of a written signed application. The extract must also contain information to which recipients the information has been provided or to be provided, and where the information has been retrieved. Request for registry extracts can not be sent by email but must be sent to us by mail to our mailing address listed under the contact information.

You are entitled to request a correction of your personal information and Truly Me Jewlery Design may, at your request or on its own initiative, correct, delete and supplement information if they are found to be incorrect, incomplete, misleading or irrelevant. When changing or deleting personal information or if you choose to terminate your account, it may take up to 30 days for this to take effect. You also have the right to revoke your consent for the processing of personal data with future effect.

You have the right to have your personal information deleted. Data can not be deleted in cases where there are legitimate reasons that we owe by law to preserve the data or if the information is necessary in order to fulfill the commitment for the purpose they have collected. In that case, we will only save the data that we owe by law to hold. If the treatment is based solely on consent and this is revoked, your data will be deleted.

You are entitled to oppose our processing of your personal data for marketing purposes. If you have consented to Truly Me Jewelry Design to store and use your personal information for marketing, you may revoke this consent at any time. Revocation may be limited to only part of the treatment.

You are entitled to data portability if your personal data is to be exported or transferred from one system to another. It implies the right under certain conditions to obtain and transfer your personal information in a commonly used format.

If you want to change or delete your personal information, please contact our customer service. You can reach our customer service by e-mail info@trulyme.se.

We protect your personal information

You can feel safe when shopping at Truly Me Jewelry Design. When you leave your information with us, we will handle your personal information safely. We have well-established procedures and have several security measures against unauthorized or unauthorized processing of personal data. Only those persons who need access to personal data to fulfill our obligations to you as a customer have access to them. We are constantly working to ensure that both we and our systems are in line with current safety standards. With our IT systems, we securely protect your personal information. We have appropriate firewalls and antivirus programs that prevent unauthorized access to the network. Sensitive information on the webpage is always sent as encrypted (SSL).

Links to other web pages

This Privacy Policy applies to trueme.se webshop. If you are linked to another site from our website, please read the privacy policy that applies to that site. Truly Me Jewelry Design is not responsible for the processing of your personal information by other sites.

Action Plan

If we suspect any infringement has occurred regarding personal data, we will notify you to the Data Inspectorate. We will then inform you about the information involved, the number of victims, possible consequences, our planned and planned actions. If we make an assessment that someone is at risk, the victims will also be informed.

Change of privacy policy

Truly Me Jewelry Design has the right to change this Privacy Policy at any time. Changes will always be published on our website.

Supervisory authority

In Sweden, the Data Inspectorate is the supervisory authority that monitors that data processing personnel comply with the data protection regulation. You are entitled to file a complaint if you believe that any company is processing your personal information in violation of the Data Protection Ordinance.

You can read more about the Data Protection Ordinance and what rights you have on the Data Inspection website.

Contact

Please do not hesitate to contact us if you have any questions. trulyme.se, HEWE Design AB, orgnr 556976-8921 is personally responsible and has contact information:

Postal Address: Truly Me Jewelry Design, c / o HEWE Design AB, Scheelegatan 40 B, 112 28 Stockholm, Sweden
E-mail address: info@trulyme.se